Provision of support and advice for relocation professionals.
Provision of advice and training for new entrants to the industry.
Conferences to provide a forum for the exchange of industry information, training, etc.
Regular publication of industry information both internally and externally.
Creation, by lobbying and all other means, of a legal framework within which the European Relocation Industry can grow and develop.
Establishment of a "think tank" for future industry planning and development.
An elected governing council of 9, with a President and a Vice-president in office for a period of one year, which can be extended to two at the invitation of the Council.
The Council is empowered to discipline members who breach EuRA's Rules of Conduct.
Day to day activities are co-ordinated by EuRA's appointed CEO Tad Zurlinden and Ops Manager Dominic Tidey and the office team based in the UK.
Aims and Objectives
To promote the concept of relocation.
To promote the highest levels of professionalism and service.
To create a professional framework within which the relocation industry can grow and develop.
To encourage the development of a professional relocation qualification.
To maintain links with associate organisations, partners and clients.
To track industry trends and disseminate industry information.
To provide support services to members by means of counselling, legal advice, etc.
To create an arbitration body.
Vision and Mission Statements and Guiding Principles
To be the focal point for Relocation in Europe
To be Europe’s premier organisation in Relocation
To be the benchmark for innovation and best practice
To continuously offer value for our members
To be a truly multicultural organisation
To act in a socially responsible and ethical manner
Focus on our members
Operate according to the EuRA Rules of Conduct
Respect diversity in culture, gender, nationality and race
Treat members fairly, and respect different cultures and opinions
Be open, honest and share information
Encourage learning, develop members' ability
Spread knowledge, understanding and lead by example
Enhance industry performance standards
Set clear goals, empower members and encourage open feedback
Support innovation and initiative, learn from mistakes, strive for excellence
EuRA currently has three focuses for best practice.
Firstly, the Rules of Conduct are signed by each member each year as they renew their membership. For a copy of the Rules of Conduct, see appendix one. Members in breach of these rules are then subject to the disciplinary procedures outlined in Chapter Four of the Policy Document.
Secondly, EuRA accredits individual relocation professionals through the EARP training programme. EuRA is a founder member and participant in the European Academy of Relocation Professionals project to externally accredit European-wide training programmes. The EARP is made up of Board representatives from EuRA, the Association of Relocation Professionals in the UK (ARP), the Association of Belgian Relocation Agents (ABRA) and the Syndicat National des Professionels de la Relocation et de la Mobilite in France (SNPRM). All training delivered by the four associations is accredited by the EARP Board member. EuRA delivers training based both on local needs and market conditions, as well as European-wide topics delivered centrally. EuRA member companies have registered over 700 individuals to take part in the training programme, which delivers a four tier qualification programme; Certified European Relocation Professional levels 1, 2 and 3 and the Academy Fellowship. Achievement of these qualifications is based on attendance at training. Reaching Academy Fellowship also involves the submission of a 2,500 word case study which is independently graded by the Katholike Hogeschool University in Leuven, Belgium. Currently 13 people hold CERP3. For a description of the EARP and its work, see appendix two.
Lastly, through the EuRA Quality Seal (EQS), the Association is now able to accredit member companies independently through an ISO model external audit system. The EQS examines the member company according to the criteria laid down in the EuRA Quality Standard, which although based on an ISO 9001 model, is more far reaching, specific to relocation service delivery and aimed at promoting the very highest quality of service from EuRA members. Full details of the EuRA Quality Seal can be found on the EuRA website at www.eura-relocation.com