What is EuRA's MIM Fixed Syllabus Training Programme?
The MIM Fixed Syllabus Programme is the starting point for EuRA's relocation programmes. Consisting of four modules, this programme was designed to be of most value to students who are new to the relocation industry, either starting a business or new hires.
The programme is worth 200 credits and on successful completion students become a MIM Graduate.
Whats is the cost of the MIM Fixed Syllabus Training Programme?
Cost - €250 per module including the Quiz discounted to €100 for EuRA Members so in total the cost is €400 for EuRA Members and €1000 for non-members
Module 1 - Mobility Industry in Context
Module 2 - Excellence in Service Delivery
Module 3 - Managing International Assignments
Module 4 - Cultural Theory & Intelligence
For full details of each module see below.
What does the MIM Fixed Syllabus Training Programme Cover?
The MIM Fixed Syllabus Training Programme covers four essential topics for any relocation professional. The four modules are explained below.
MODULE 1
Mobility Industry in Context (50 credits)
Supply chains, clients and processes
This module looks at how our industry is structured and the logistics of delivering mobility services. We look at the complex supply chains and networks that exist between corporate clients, Relocation Management Companies, Destination Service Providers and other mobility
specialists. The module also examines HR policy and regional or global variations in the delivery of mobility services. This module is the perfect addition to any onboarding programmes and for anyone new to the industry.
MODULE 2
Excellence in Service Delivery (50 credits)
A new model for service excellence
This module examines the complex psychological interactions that can impact the service experience of our customers and other stakeholders. We examine six core principles that can affect both the transferees and relocation professionals in achieving excellent customer service. The aim is to look at the individuals and how they interact as people, in contrast to the cross cultural perspective covered in other modules. Anyone holding a current GMS (Global Mobility Specialist) or CGMP (Canadian Global Mobility Professional) certification can take just this module and qualify as a full MIM graduate.
MODULE 3
Managing International Assignments (50 credits)
Processes for transferee assistance
This module looks at how international assignments are structured and their key service delivery elements. The EuRA
Global Quality Seal sets out the 5 core services of relocation and this module looks at their delivery. We also look at the management of pre-assignment processes, barriers to assignments and the management of repatriation.
MODULE 4
Cultural Agility (50 credits)
The Cornerstone of Successful Expatriate Assignments
This module has been developed with our partners at NetExpat.
Intercultural competence is an essential skill for any relocation professional and this module examines the long established research and some new perspectives. The central pillars of intercultural theory are a great place to start your learning in this field but we take a more holistic and subjective approach, examining case studies related to real life team and individual situations and looks at how practice and learning can be highly effective ways of becoming interculturally competent.
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