Industry Job Opportunities

Relocation Africa

Vacant position : Client Account Specialist

Reporting to: Operations Manager

Company: Relocation Africa (PTY) LTD 

Office Based: Kenilworth, Cape Town 

Salary: Average Gross Monthly Salary depending on capabilities and experience

Position available immediately

The Client Account Specialist role will focus on the delivery of relocation services to the expatriate staff for international clients. The successful candidate will act as the key point of contact between clients, consultants on the ground and expatriates across the Continent of Africa. Client facing experience, admin skills, the ability to multitask and problem solving are key to the success of the role, which also involves:

Key Skills:

  • Client Relationship/Operations Management
  • Project management 
  • Administration 
  • Decision making 
  • Compassion & patience 
  • Manage stress appropriately
  • Comfortably manage conflict resolution
  • Excellent written and spoken English. Additional language/s would be an advantage (French / Portuguese) but not a requirement

Responsibilities:

  • Maintain client relationships with the designated accounts
  • Maintain and ensure that the integrity of service policies are adhered to at all times by remote consultants
  • Ensure that appropriate pricing is communicated to designated accounts
  • Communicate appropriately and timeously with Clients, Assignees & Consultants
  • Perform monthly operational activities
  • Monthly reporting to accounts department
  • Weekly reporting to internal management meeting

Essential Job Description and Responsibilities:

  • Manage daily operations for the service delivery team including team member KPI assessments, conflict resolution and providing solutions to client concerns
  • Effectively manage and troubleshoot to ensure operational processes are executed successfully
  • Implement process flows with team members and client input to ensure the clients' needs are fulfilled
  • Coordinate and ensure client specific processes are implemented in service delivery
  • Act as the primary client contact for certain client accounts as determined with the Operations Manager
  • Perform initial client set-up, manage the implementation of policies and transitions for those clients as assigned
  • Maintain frequent contact and communication with the client to provide an effective resolution to client concerns, questions or problems
  • Ensure clients are informed of tax and legal regulations and implications.
  • Generate and review client reports 
  • Prepare and present documents for client meetings and business reviews.
  • Perform other related essential duties as required

Education:

  • Bachelor's Degree in Business Administration, Management or other related field preferred

Experience:

  • A minimum of five (5) years experience working in a Client / Account Management or Operations Management Role.
  • Working experience within the mobility field, would be advantageous, although not compulsory.

Abilities:

  • Ability to read, analyze and interpret complex documents, professional journals and governmental regulations
  • Ability to analyze, prepare and write complex reports, detailed business correspondence, policies and procedures
  • Ability to conduct effective presentations to management and clients
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
  • Proficient in Microsoft Office products including Word, Excel and PowerPoint
  • Proficient on Web based applications
  • Ability to work independently and proactively, despite challenges
  • Ability to multi task and problem solve “out of the box” is essential
  • Adaptability, versatility and flexibility are key components to a successful day in the office  

Please note the following:

  • Interested candidates must be in possession of a valid SA drivers licence and must be a SA citizen or permanent resident.
  • Only shortlisted candidates will be contacted for interviews.
  • If you do not receive feedback within a week of emailing us your CV, please accept that your application was unsuccessful.

Interested candidates should please email their current/updated CV to joy@relocationafrica.com

For more information, please call + 27 21 763 4240 and ask for Joy

Relocation Africa

THE WORLD BANK

Job Title: HR Specialist, Global Mobility

Location: Belgrade, Serbia

Language Requirement: English (essential)

Closing Date: 17th December 2017

Global Mobility Services (HRDGM), which is part of HR Shared Services, supports an HR organization that is agile, focused and accountable, and produces measurable results by providing streamlined technology and service delivery solutions that create capacity, build strategic capability and enhance staff experiences.  HRDGM focuses on providing relocation and mobility support to staff and their families to enhance the World Bank Group’s talent mobility, recruitment and retention efforts, facilitate family integration, and enhance staff effectiveness and productivity in a new duty station. 
The team consists of experienced advisors in Washington and in the field, many of whom have international mobility experience gained through a wide variety of domestic and international organizations and work settings.  The unit uses a variety of channels to deliver relocation and mobility support, including: in-person and virtual consultations, informational seminars, workshops, trainings and referrals to resources and outside vendors.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 4 year term appointment.

For full details click here

The World Bank