The Benefits of the EuRA Global Quality Seal

Martina Scharwey - Strategic Consultant EuRA Global Quality Seal

After 10 years of EuRA Global Quality Seal (EGQS), panel participants of the relocation industry: Maura Carey (Dwellworks), Oliver Clapham (clapham gmbh relocation services), Åse Löfgren Gunsten (Nordic Relocation Group), Sylvie Schmit-Verbrugghen (European Relocation Services SA) and the external Lead Auditor Jochen Muskalla (DQS GmbH), discussed its benefits regarding processes and efficiency, employees and consultants, customer relation as well as acquisition.

Processes and Efficiency

• Efficiency and punctual delivery, through the standardisation of service delivery and streamlined processes
• Increase in transparency and cost efficiency through demonstrating performance results
• KPI results are consistently very good, quick and actionable - and audits allow to catch “red flags” sooner

Employees and Consultants

• Great information source and perfect training tool for new employees and consultants
• Employees follow guidelines and procedures of the company
• Enforces accountability and understanding on the desk level

Customer Relation

• The customer feels secure with a strong follow up; in the absence of consultant a follow up is also provided throughout the whole process
• Improved client/customer satisfaction with services
• Improving the relationship with clients
• GQS creates confidence in service delivery and quality

Acquisition

• Competitive tool when approaching new clients as well as keeping old clients
• Increasing invitations to participate in RFPs and positive differentiator in RFPs
• High visibility and value perception to RMCs

The goal of EuRA GQS is to achieve a win-win situation, while the GQS is an important step towards company growth.

From an auditor’s point of view, the GQS is the most pragmatic and thus most straightforward beneficial standard. A GQS audit checks compliance based upon a standard and contributes to the organisational development. Moreover, audits are a constructive dialogue with the company that add value beyond the confirmation of compliance – or whatever needs to be done to achieve it, as confirmed by auditors’ experiences from numerous companies in a variety of businesses. Auditee and

auditor pursue a common objective: to better fulfil / benefit from the stimuli the GQS provides.

Applying the GQS promotes three learning stages

• Implementation and adjustment: dialogue with and feedback from the auditor; working with the audit results.
• Organisations – „young“ and „old“ – grow from audit to audit: the GQS works as the catalyst;
• Organisations learn to use the GQS as a stimulant rather than a straightjacket. They benefit from examples of other companies and businesses, in order to find their own solutions.